The home improvement industry is riddled with amateur handymen that can put a “band-aid” on your problem, but don’t do it the right way and only cause a bigger headache down the road. In order to avoid a bad experience, you need to ask the right questions to ensure your roofer has the qualifications to get the job done correctly.
With this in mind, let’s take a look at some of the most common complaints that we’ve heard from customers who had this nightmare experience with a past contractor.
Slick Salesmen – In the roofing business, this could be a door-to-door salesman that targets senior citizens or homeowners who have roof damage after a storm. Their only job is to push an estimate that you didn’t necessarily want, and convince you that you need to sign today. In a worst-case scenario, you give them a down payment and they are difficult to reach to actually complete the job.
Long Delays – The cause of a project delay could be a roofing contractor that cannot estimate timeframe properly, cannot organize a schedule properly or is simply understaffed. In any case, you are the loser because you thought your home was going to be ready weeks ago and you’re still figuring out when they are going to finish the job.
Dumping Grounds – One of the sore spots of customers is when you treat their home like your personal dumpster – nails are lying on the ground, plywood pieces are scattered throughout the grass, and cigarette butts from workers are being flung onto your driveway. It is contractors such as these that give us professionals a bad name, and we do everything in our power to leave your home cleaner than when we arrived!
Over our 15+ years in operation, we’ve learned from our customers on what you expect when we show up at your door for an estimate and on the 1st day of work. From completing most jobs in one day, to instituting a policy where our workers are not permitted to smoke on your premises, we’ve taken every step to ensure you are 100% satisfied with your experience with us.
